Click the Lost your password? Link just under the Portal login box.

Your order will generally take 10 days or less from the first business day following the placement of your order (i.e. You place your order on a Friday, the 10-day clock will start on Monday with Monday being the first day).

You can return any brand-new items within 30 days of receiving date. Items must be UNWASHED, SHOW NO SIGNS OF WEAR, AND BE IN PERFECTLY RESELLABLE CONDITION INCLUDING TAGS AND ORIGINAL PACKAGING. The return may be declined if Franklin determines that the items cannot be resold as perfectly new.

Return your item to Franklin School for evaluation and if determined the item is defected, you will receive credit on your account within 3 business days.  You must request a return on the portal if you purchased on the portal.